We accept Visa, Mastercard, Discover, Paypal, money orders, electronic and personal checks. All electronic and personal checks will have to be cleared before any shipment is made. Please note that there is a $25 service charge to be borne by the customer for the folllowing:

Personal checks that bounce or are returned.
A legitimate credit card transaction that is mistakenly disputed by the customer, eg. A wife may use her husband's credit card to make a purchase with us. This order is then delivered. However, when the credit card statement arrives, she either forgets to inform her husband or forgets about the transaction, and the husband does not recognize that transaction. As a result, he calls the bank to dispute the transaction. He subsequently checks with his wife, and realizes that the transaction is a legitimate transaction, and no longer disputes the charge. In situations like this, the bank imposes a $25 chargeback fee to us. We will subsequently bill this $25 chargeback fee to you.

In stock orders will be shipped within 2-3 business days of receipt of your order. You will be informed of any out-of-stock or back-ordered items via email within 2 business days of receipt of your order.

All orders with US destinations are shipped either via UPS or the US Postal Service.
All orders with APO addresses, Alaska, Hawaii, Canada and Europe are shipped via the US Postal Service.
All international orders are shipped via the US Postal Service.

We do not ship to ALL international countries.

NuMei reserves the right to reject an order if the order originates from a country to which we do not ship. Please email us at info@numei.com for more information regarding international shipping.

Shipping and Handling Rates (USA and International)

Shipping charges include handling, packaging, freight and insurance costs and are in US Dollars. Standard shipping charges are calculated based on weight and zip code and/or country.

To obtain shipping charges for your order, place all items in your cart and enter in your zip code and/or country in the field provided.

If you receive a prompt indicating that there are no shipping options to your locale, please email us for more information as we may not ship to that country or destination.

Expedited/Rush Shipping (USA only)

Rush orders can only be shipped to Continental US addresses only and cannot be shipped to P.O. boxes. Choose to ship either UPS Next Day Air, 2nd Day Air or UPS 3rd Day for rush orders.

Expedited shipping charges are calculated based on weight and zip code for deliveries within the United States.

*Note:

UPS Next Day Air means that the time in transit is 1 day from the time package is shipped.
UPS 2nd Day Air means that the time in transit is 2 days from the time package is shipped.
UPS 3rd Day means that the time in transit is 3 days from the time the package is shipped, e.g. if UPS 3rd Day was selected and the package was shipped on Monday, the package should arrive on Thursday.

To obtain shipping charges for your order, place all items in your cart and enter in your zip code in the field provided.

Shipping/Tracking Information

Only shipments delivered by UPS (within USA) and USPS Express Mail International (international destinations) will be provided with tracking numbers. All other shipping options selected will not have tracking numbers available.

Use of Coupons/Discounts

If you have a coupon or discount code, please enter it at the point of check-out. Please note that only one coupon/discount code may be used per order. In order to keep costs down (so we may pass on savings to you), coupons, refunds or credit cannot be applied retrospectively to orders that have already been placed.

Return Policy

Only yarn may be returned to us within 21 days of purchase. Refunds will be made in the amount of the purchase price of the product minus a 5%-25% restocking charge. We do not refund shipping charges unless it is due to an error on our part.

Items returned within 14 days are subject to a 5% restocking charge. Items returned after 14 days will be subject to a 25% restocking charge. Returns made after 21 days will not be refunded.

For returned items that have been shipped free, the shipping and handling charges as indicated in the ordering system will be deducted from the return amount.

Only yarn with labels intact may be returned. Yarn that has been unskeined and wound into balls, or with labels removed are not acceptable for returns.

*Please note:

Sales of Denise Interchangeable Knitting Needles, Companion Sets and Cords are final and not returnable.
Due to copyright laws, books and patterns may not be returned.
Products other than yarn may not be returned.
Products on sale, close-outs, Specials and wholesale/discount yarns sold by the bag are NOT returnable and will NOT be refunded in the event they are shipped back to us.

Please ship returns to:

NuMei
1320 Tall Maple Loop
Oviedo, FL 32765
USA

If you still have questions regarding our ordering process, please feel free to contact us at any time with your questions or comments.