Ordering / Shipping Information
We accept Visa, Mastercard, Discover, and Paypal.
Please note that there is a $25 service charge to be borne by the customer if a legitimate credit card transaction is mistakenly disputed and a charge-back fee is imposed on us by the credit card company, eg. A wife may have used her husband's credit card to make a purchase with us and the order was delivered. However, when the credit card statement arrives, she either forgets to inform her husband or forgets about the transaction, and the husband does not recognize that transaction. As a result, he calls the bank to dispute the transaction. He subsequently checks with his wife, and realizes that the transaction is a legitimate transaction, and no longer disputes the charge. In situations like this, the bank imposes a $25 charge-back fee to us. We will subsequently bill this $25 charge-back fee to you.
In stock orders will be shipped within 1-3 business days of receipt of your order. You will be informed of any out-of-stock or back-ordered items via email within 2 business days of receipt of your order. If you contact us to make changes to your order after it has been placed, it may delay the processing time for your order.
- All orders with US destinations are shipped either via UPS or the US Postal Service.
- All orders with APO addresses, Alaska, Hawaii, Canada and Europe are shipped via the US Postal Service.
- For international orders, you may select to ship your order via the US Postal Service or UPS.
We do not ship to ALL international countries.
We reserve the right to reject an order if the order originates from a country to which we do not ship. Please email us at firstname.lastname@example.org for more information regarding international shipping.
Shipping and Handling Rates (USA and International)
Shipping charges include handling, packaging, freight and insurance costs and are in US Dollars. Standard shipping charges are calculated based on weight and zip code and/or country.
To obtain shipping charges for your order, place all items you would like to purchase in your shopping cart and enter in your zip code and/or country in the fields provided.
If you receive a prompt indicating that there are no shipping options to your locale, please email us for more information as we may not ship to that country or destination.
Some orders may qualify for free shipping within the USA. If your order has been shipped for free within the USA and was returned to us due to unavailability to receive delivery after multiple attempts by the carrier we use, or an incorrect address that was submitted with the order, there will be shipping charges imposed for the reshipment of the order.
Expedited/Rush Shipping (USA only)
Rush orders can only be shipped to Continental US addresses only and cannot be shipped to P.O. boxes. Choose to ship either UPS Next Day Air, 2nd Day Air or UPS 3rd Day for rush orders.
Expedited shipping charges are calculated based on weight and zip code for deliveries within the United States.
- UPS Next Day Air means that the time in transit is 1 business day from the day package is shipped.
- UPS 2nd Day Air means that the time in transit is 2 business days from the day package is shipped.
- UPS 3rd Day means that the time in transit is 3 business days from the day the package is shipped, e.g. if UPS 3rd Day was selected and the package was shipped on Wednesday, the package will arrive the following Monday (weekends do not count as time in transit).
To obtain shipping charges for your order, place all items you would like to purchase in your shopping cart and enter in your zip code in the field provided.
All shipments delivered by UPS and US Postal Service will be provided with tracking numbers.
Use of Coupons/Discounts
If you have a coupon or discount code, please enter it at the point of check-out. Please note that only one coupon/discount code may be used per order. In order to keep costs down (so we may pass on savings to you), coupons, refunds or credit cannot be applied retrospectively to orders that have already been placed.
Returns and Exchanges